Network Transparency Statement
Sledge Telephone Company, Inc. with its affiliate Lakeside Telephone Company (collectively “Deltaland” or “Company”) provides this Network Transparency Statement in accordance with the FCC’s Restore Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Information about Deltaland’s other policies and practices concerning broadband are available at www.deltaland.net.
Deltaland engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the particular network architecture and technology of its broadband Internet access service. Deltaland’s goal is to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. Deltaland wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.
Deltaland’s network management includes congestion- and security-protocol-management and customers generally will not be impacted by the protocols and practices that Deltaland uses to manage its network.
A. Deltaland’s Network Transparency Disclosures
Deltaland uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Deltaland believes in full transparency and provides the following disclosures about its network management practices:
1) Blocking: Deltaland does not block or discriminate against lawful content.
2) Throttling: Deltaland does not throttle, impair or degrade lawful Internet traffic
3) Affiliated Prioritization: Deltaland does not prioritize Internet traffic and has no plans to do so.
4) Paid Prioritization: Deltaland has never engaged in paid prioritization. We don’t prioritize Internet for consideration to benefit particular content, applications, services or devices. Deltaland does not have plans to enter into paid prioritization deals to create fast lanes.
5) Congestion Management: Deltaland frequently monitors the connections on its network in the aggregate to determine the rate of utilization. If congestion emerges on the network, Deltaland will take the appropriate measures to relieve congestion.
- On Deltaland’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on Deltaland’s network.
- Customers using conduct that abuses or threatens the Deltaland network or which violates the company’s Acceptable Use Policy, Internet service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.
- Deltaland’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. Deltaland’s network management practices do not relate to any particular customer’s aggregate monthly data usage.
- Deltaland monitors its network to determine utilization levels. Deltaland also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, Deltaland provides notification to the customer via email or phone. If a violation of Deltaland’s policies has occurred and such violation is not remedied, Deltaland will seek to suspend or terminate that customer’s service.
6) Application-Specific Behavior: Except as may be provided elsewhere herein, Deltaland does not currently engage in any application-specific behaviors on its network. Customers may use any lawful applications with Deltaland.
7) Device Attachment Rules: For best results, DSL modems, wireless modems, or other proprietary network gateways used on the Deltaland broadband network should be provided by Deltaland. Customers may attach devices of their choosing to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. However, the customer is responsible for ensuring that their equipment does not harm Deltaland’s network or impair the service of other customers. Deltaland is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to Deltaland’s broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
8) Network Security: Deltaland knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues, and phishing schemes. Deltaland also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through the email. Spam files are automatically deleted if not accessed within a reasonable period.
As its normal practice, Deltaland does not block any protocols, content or traffic for purposes of network management, but Deltaland may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.
B. Network Performance
1) Service Descriptions
Deltaland deploys Internet access to its subscribers through hardwired broadband access under Fiber-to-the-Home (FTTH) technology to 85% of the area. The remaining area is served by ADSL and VDSL technologies.
2) Network Performance
Deltaland makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by Deltaland’s network. Deltaland measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.
However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond Deltaland’s control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a Deltaland broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen Deltaland broadband plan.
Deltaland tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed. All services are best effort.
Based on the network information Deltaland receives from its monitoring efforts, Deltaland’s network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, Deltaland has implemented a program of testing the performance of its network by using a test protocol similar to the one sanctioned by the FCC. Deltaland reports the results of its speed tests below for Sledge Telephone and Lakeside Telephone customers according to package speeds and technology.
Sledge Customers on Copper DSL
Sledge Customers on Fiber
Lakeside Customers on Fiber
3) Impact of Non-BIAS Data Services
The FCC has defined Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last-mile facilities. At this time, Deltaland is not offering any non-BIAS data services.
C. Commercial Terms
Pricing and additional service information
Service Without Phone With Phone
1.5Mbs/1.5 Mbs $59.95 $39.95
3Mbps/ .5Mbps $69.95 $49.95
6Mbps/1.5Mbps $79.95 $59.95
10Mbps/3Mbps $89.95 $69.95
15Mbps/3Mbps $109.95 $89.95
20Mbps/20Mbps $159.95 $159.95
In addition to this Network Transparency Statement, patrons may also find links to the following on the Deltaland Website:
For questions, complaints or requests for additional information, please contact Deltaland at:
Business Office at 662-569-3311 Sledge Telephone Company,
Business Office at 662-839-2471 Lakeside Telephone Company
Email at helpdesk@24HourSupport.com
Technical Support: 1-800-352-8156